1.1 “GraspIO” here refers Grasp IO Innovations Pvt. Ltd.
1.2 “Services” means the any and all services and hosted software applications provided by GraspIO, including but not limited to, the GraspIO Studio mobile app, the GraspIO Cloud, GraspIO’s Website, forums, and social media channels, besides any other software services offered by GraspIO.
1.3 “You” means yourself and any entities you represent.
1.4 “Products” means both the physical products produced and sold by GraspIO, including, for example, the GraspIO Cloudio; the firmware, provided by GraspIO, that is programmed onto certain of these physical products, as well as software products like the GraspIO Studio mobile app.
1.5 “Third Party Products” – includes but is not limited to applications, websites, APIs, software, or hardware that interacts with, uses or connects to any GraspIO Products or Services.
1.6 “Website(s)” means any web domains owned, operated, branded or co-branded by GraspIO, including its website and community forum.
We may collect a variety of information that you provide
directly to us. For example, we collect information from you
through:
·
The Services that you use (Creating an account with
GraspIO)
·
Requests for customer support and technical assistance
·
Subscribing to our mailing lists
·
Your participation in sweepstakes, contests, or research
·
Any reviews that you submit about the Services
The specific types of information we collect will depend upon the Service you use, how you use it, and the information you choose to provide. The data provided by you will be used only for the purpose that it was shared with us. For ex – your registered email will be used only to share account and project related updates, the email address used by you for support queries will only be used to address your queries and concerns, etc.
2.1 When You create an account with GraspIO, You provide us
with data that includes an email address and password. When
You create an account using a social media account, GraspIO
receives access to your public profile. This email
information is used only to identify your account, save your
projects, and to email you with critical account and
project-related updates. The account related updates and
information include any critical account related updates,
feature changes, etc. which might need Your attention or
action. Similarly, project-related updates include the
emails sent to your registered email ID based on the design
of your project. For instance, if the Camera block is used
in any of your projects, the captured media will be sent to
the registered email address.
This data is stored on
secure third-party servers which employ their own physical
and network security measures. Currently, this information
is stored on web hosting servers maintained by Amazon Web
Services, which employs its own physical and network
security measures.
A copy of Amazon Web Services' Privacy Policy may be
obtained
here. GraspIO may also give You the option to voluntarily share
other data with us that is connected to your account.
If,
at any stage should you choose to delete your account
details, you can do so using the Delete Account section of
your mobile app. This will delete your account with GraspIO,
along with deleting all the projects and media associated
with the email address.
To modify this email ID, you
can create a new account and share and import your existing
projects to this account, before proceeding to delete your
current account.
2.2. When You connect a Product (GraspIO Studio app or a GraspIO hardware such as GraspIO Cloudio) to the GraspIO Cloud or to each other, You will be required to identify a network and corresponding network password. This information exists only locally and is only used to connect GraspIO products to each other and/or the GraspIO Cloud via the internet.
GraspIO does not have save or use it for any other purpose than mentioned above. When You connect a Product, a specific Product ID will be sent to the GraspIO Cloud, after which GraspIO will be able to match a specific device ID to your account details.
2.3 Any user content (projects, images, GIFS, videos, etc) created by You as part of projects and applications created using the GraspIO Studio app are linked to your account. Any media content is stored on the GraspIO Cloudio using secure third-party servers only for a period of 7 days after the creation date. This content is owned by you, and is not accessed or used by GraspIO.
2.4. You may choose to contribute and interact on GraspIO Websites including the Website and the forum. You will have the opportunity to choose what information (other than your user name which is not optional) You would like to make public. You may choose whether to display or give out your contact details and other personally identifiable information on the Websites.
2.4.1 When You actively provide information on GraspIO Websites, for example when You post, message or interact on the Forum, GraspIO may retain that data for You for later use only relevant to your said interactions. This data is stored on secure third-party servers, and will not be processed, published, shared, or sold.
2.5 You may actively provide payment details when purchasing Products from GraspIO. GraspIO uses a third-party secure e-commerce site with a Level 1 PCI compliant payment system, for direct online sales. No employees of GraspIO have access to the credit card details associated with these purchases.
3.1 GraspIO collects your user information to enable You to
use the GraspIO products and services. This user account
information is transmitted using SSL technology and saved on
secure third-party servers.
This data is used only for
communication related to your account and projects. This
data will not be processed, shared, or published.
3.2. GraspIO collects certain data from visitors to GraspIO Websites in order to continuously improve and enhance our customer’s experiences. This data is collected via the following methods:
3.2.1 GraspIO, like many other websites, will store session
information (often called “Cookies”) in your browser that
will help GraspIO to identify information such as browsing
activity, IP addresses and page view order.
You do have
the option to not use these Cookies; the majority of
browsers will have a “help” tool that will help You to
prevent Cookies if You want to, but GraspIO recommends You
keep Cookies active as it will provide a better user
experience on GraspIO’s Websites.
3.2.2 When You visit GraspIO Websites, GraspIO web servers automatically log typical website analytic data from visitors to our site. This data, which may include details such as device type, browser type, IP addresses, site visit length and referral URL. None of this data is personally identifiable information, and is used for systems administration, detecting use patterns and generally improving customer experience.
3.3 GraspIO sees and logs non-personally identifiable data when You use GraspIO Services. GraspIO logs this data in our system and stores it on Third-Party servers.
3.4 Information provided by third parties
3.4.1 At times GraspIO may collect information from Third-Parties that use our Services or Products. They may provide us with Personal or Anonymous Data that we will use to continue to improve our Services and Products.
4.1 The data referenced in this Privacy Policy is primarily used by GraspIO to enable You to access GraspIO products. This data is also used by GraspIO to improve, troubleshoot and enhance Products, Websites and Services.
4.2 Email addresses and any other information supplied by You may also be used by GraspIO to respond to emails and requests. In addition, GraspIO may use the data that identifies the Product IDs associated with your account to provide information and technical assistance to You. For example, your email address and device details may be used to respond to a technical support question that You send to GraspIO.
4.3 GraspIO may collect and create anonymous data by excluding personally identifiable information. GraspIO reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties at its sole discretion.
5.1 GraspIO uses Secure Socket Layer (SSL) encryption for communication between any GraspIO Products/ Services. This includes any communication between the GraspIO Cloud, the GraspIO Studio app as well as GraspIO hardware products.
5.2 Data collected by GraspIO via its Products, Websites and Services is stored on secure third-party servers.
5.3 Content created (or collected) by You for your projects such as image, audio, and video content along with data such as sensor values, dashboard data, etc. are saved and linked to your account. Any such content is saved on the GraspIO Cloud as per the third-party security standards and deleted after a period of 7 days from creation. This content is owned by you and is not accessed or used by GraspIO.
5.4 User content and integration, transmission through other platforms
Any user content created by You, such as images, audios, videos, and zip files are not password-protected at the time of transmission to other platforms such as email or notifications. Though GraspIO complies with the above security practices and standards for transmission and storage of data, a possibility exists that an unauthorized third-party could discover user content while it is being transmitted over the internet from GraspIO to your personal accounts during the process of sharing or exporting data/user content. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security.
6.1 GraspIO may at some point have a third-party process or analyze some of the data we have collected.
6.2 When appropriate, GraspIO may share data with entities and persons who are actively doing business with GraspIO and have entered into a contract with Grasp IO Innovations Private Limited. A company of this sort will have access to the data generated by individuals who are users of the product created and sold by said company.
6.3 GraspIO may share aggregated or anonymous data publicly
or as described above in section 3.2 and 3.3. We will not
share any personally identifiable information. GraspIO will
share personal information with companies, organizations or
individuals outside of GraspIO if we have a good-faith
belief that access, use, preservation or disclosure of the
information is reasonably necessary to:
6.3.1 Meet any
applicable law, regulation, legal process or enforceable
governmental request.
6.3.2 Enforce applicable Terms of
Service, including investigation of potential violations.
6.3.3
Detect, prevent, or otherwise address fraud, security or
technical issues.
6.3.4 Protect against harm to the
rights, property or safety of GraspIO, our users or the
public as required or permitted by law.
6.4 Service Providers We use third-party service providers to assist us in delivering the Service: these service providers include providers of hosting services, email marketing platforms, payment processors, security/fraud prevention companies. These service providers may have access to your information for the limited purpose of providing the services we have contracted with them to provide.
6.5 If another company acquires GraspIO or our assets via a merger, acquisition or sale, that company will possess the Personal Data collected by GraspIO and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. In this event GraspIO will give You prior notification by putting a prominent notice on our site before your personal data is transferred.
7.1. Exclusions
This Privacy Policy does not apply to
any information about You collected by GraspIO other than
information collected through the Service or the Site. This
Privacy Policy also does not apply to any unsolicited
information You provide to GraspIO through the Service, the
Site, via email, support links, or any other means. This
includes, but is not limited to, information posted on any
public areas of the Service or the Site, such as forums or
wikis, any ideas for new products or modifications to
existing products, and other unsolicited submissions
(collectively, “Unsolicited Information”). All Unsolicited
Information shall be deemed to be non-confidential and
GraspIO shall be free to reproduce, use, disclose,
distribute, and otherwise exploit such Unsolicited
Information without limitation or attribution. Please do not
submit or share any Personal Information via the forums or
wikis (or other public locations) that You do not wish
others to know, e.g., credit card numbers, email addresses,
phone numbers, mailing addresses, etc.
7.2. Children
GraspIO’s Products and Services are not
directed to persons under the age of 13. Parents and legal
guardians to monitor their children’s usage of GraspIO
Products and Services and to help enforce our Privacy Policy
by instructing their children never to provide Personal
Information through the Service or on the Site without
permission.
7.3 Third-party products and services
This Privacy
Policy applies only to the Service and the Site.
Third-Parties may on occasion offer products or services
that interact with GraspIO. The policies and procedures we
describe here do not apply to the Third-Party Sites nor is
it implied that GraspIO endorses or has reviewed the
Third-Party Sites or Services. It is advisable to contact
these sites directly for information on their privacy
policies.
7.4 Security
GraspIO takes reasonable steps to protect
your Personal Information from loss, misuse, and
unauthorized access, disclosure, alteration, or destruction.
We follow generally accepted industry standards to protect
your Personal Information, both during transmission and once
we receive it. In addition, information such as Customer
Device activity, and your username and password that we
request from You on our Site, through our Service or in the
GraspIO mobile application, utilizes encryption, such as
Secured Socket Layer (SSL) protocol, during transmission
over the Internet.
While we take reasonable efforts to guard Personal Information we knowingly collect directly from You, no security system is impenetrable. In addition, we cannot guarantee that any information once it passes through the Service or Site is maintained at adequate levels of protection to meet specific needs or obligations You may have relating to that information.
Further, we expressly advise our Customers not to store or upload any Personal Information or any other information that Customer may deem sensitive or confidential via our Service and expressly disclaim any liability or responsibility for Personal Information and other information that Customers may choose to upload and store on the servers running our Service. It is important for You to protect against unauthorized access to your password and to your devices.
7.5 Changes to Privacy Policy
GraspIO may make changes
to this Policy from time to time. Any changes we make to our
privacy Policy in the future will be posted on this page
and, where appropriate or required by the applicable law,
notified to you by e-mail (subject to your authorization to
send you emails) or the GraspIO app. When amendments are
made, we will revise the "last updated" date at the top of
this Policy.
The section headers in this agreement are
for structure only. If you have any questions regarding this
Privacy Policy, You may contact GraspIO at support@grasp.io.
Your access to and use of the Service, Site and GraspIO Hardware is subject to our Terms of Service. (www.grasp.io/terms)